End-User License Agreement

Handled Legal Technologies, LLC, a Nevada limited liability company doing business as Handled., is referred to throughout this EULA as "Handled." Handled. is the licensor and provides the software described in this document. Questions and legal notices may be sent to [email protected].

Distribution channel: Direct download.

1. Acceptance and Relationship to the Terms

This End-User License Agreement (the "EULA") governs installation and use of the Handled. desktop application, including related updates and documentation we provide (the "Application"). Handled. ("we," "us," or "our") licenses the Application to the person accepting this EULA ("you").

"Service" has the meaning given in the Terms of Service and refers collectively to our accounts, subscriptions, website, support, and related services. The Terms of Service (the "Terms") govern the Service. The Privacy Policy describes information practices and does not expand this license. The Data Processing Addendum (the "DPA") governs our processing of personal information contained in your case files on your behalf. Specific checkout and trial disclosures control conflicting transaction-specific details. Mandatory law controls where it cannot be waived.

You may use the Application only for business or professional purposes, if you are at least 18 years old and legally able to enter this agreement.

How you accept. You accept this EULA by clicking or selecting a button or checkbox presented together with this EULA and labeled to indicate acceptance (for example, "I have read and agree to the EULA"), or by another mechanism that clearly and conspicuously presents this EULA and requires you to take an affirmative act that unambiguously signifies acceptance before you download, install, or first use the Application. Each account owner and each invited assistant or paralegal must separately accept this EULA under that user's own login before using the Application; we retain a dated record of each acceptance. If you do not agree to this EULA, do not download, install, or use the Application.

2. License Grant

Subject to this EULA, the Terms, the applicable plan, and payment of any required charges, Handled. grants you a limited, revocable, nonexclusive, nontransferable license to download, install, and use the Application on authorized devices for your internal business or professional purposes. The Application is licensed, not sold. No ownership interest is transferred to you, and all rights not expressly granted are reserved by Handled. and its licensors.

This license extends only to the account owner and authorized users permitted under Section 3. It does not permit sublicensing, rental, leasing, timesharing, service-bureau use, or making the Application available to another person except through the authorized Pro invitation described in this EULA.

3. Account, Device, and Authorized-User Limits

Use is tied to an account and its then-current plan:

• Free: one registered device for the account owner.
• Solo: up to two registered devices for the account owner.
• Pro: up to two registered devices for the account owner, plus one invited assistant or paralegal using one registered device.

The person who creates or pays for the account is its owner and the licensee. A firm or organization plan is not offered at launch; if the Application is used on behalf of a firm or organization, the individual who creates the account is still its owner and licensee under this EULA, and remains responsible for obtaining the firm's own authorization to use the Application and for the firm's compliance with this EULA.

Each authorized user must use individual credentials. The account owner is responsible for the account, subscription, device registration, recovery information, any invited user, and for ensuring that access is lawful and appropriate. Device, seat, and feature limits may change as allowed by the Terms, but no future or separately priced plan is licensed unless expressly stated.

4. License Restrictions

You may not, and may not permit another person to:

• copy the Application except for installation on authorized devices or a backup copy that mandatory law permits;
• distribute, publish, sell, resell, sublicense, rent, lease, lend, transfer, or commercially exploit the Application or access to it;
• bypass, disable, defeat, or circumvent licensing, authentication, device, seat, security, access-control, or technical restrictions;
• reverse engineer, decompile, disassemble, translate, derive source code from, modify, or create derivative works of the Application;
• remove or alter proprietary, trademark, attribution, or legal notices;
• use the Application to violate law, court order, professional duty, confidentiality, privilege, privacy, or another person's rights, or to gain unauthorized access, distribute malware, threaten systems, facilitate fraud, or disrupt the Service; or
• use the Application for resale, outsourcing, or service-bureau purposes without our written permission.

These restrictions apply only to the extent permitted by law. They do not restrict an act that applicable mandatory law expressly permits despite this EULA; where the law conditions that act on prior notice to us, you must give us that notice before undertaking it.

5. Ownership and Third-Party Components

Handled. and its licensors own the Application, software, documentation, designs, branding, trademarks, service marks, and underlying technology, excluding User Content defined in Section 10. This EULA grants no right to use Handled. names, logos, or marks except as necessary to identify an authorized copy of the Application.

The Application may include third-party or open-source components. Those components remain subject to their own applicable license terms and notices, which control to the extent they grant rights that differ from this EULA. Nothing here limits rights provided by an applicable open-source license. This paragraph is not a complete inventory of third-party components or notices.

6. Updates, Compatibility, and Availability

Handled. may provide fixes, patches, upgrades, replacements, or other updates. The Application's current update mechanism may check for an available release and install or apply updates through the configured desktop update process, but we do not promise that every update will be automatic, available indefinitely, or compatible with every device or operating-system version.

You are responsible for meeting stated system requirements, maintaining a supported computer and operating system, and installing security or compatibility updates when reasonably required. Some functions depend on internet access, account authentication, licensing, or third-party services. We may change compatibility requirements or discontinue support for a version as allowed by the Terms. We do not promise uninterrupted, error-free, or continuously available operation.

7. Local Information, Backups, and Offline Use

The Application is designed to store its working case information in an encrypted local database on each authorized computer, using a key held through the computer's operating-system credential store. Free and Solo do not send case content to Handled.'s remote matter records. Pro also maintains a protected online copy for synchronization and authorized collaboration; case content is protected on the device before it is uploaded, and Handled. does not hold the key required to read that protected content. Account, authentication, license, device, invitation, key-wrap, billing, and related operational records are handled online for the plans and functions that use them, as described in the Privacy Policy.

Local edits are saved first and may continue while the computer is offline. Pro changes can remain queued until connectivity returns. Paid use while a license server is unreachable is limited by then-current revalidation rules and is not guaranteed indefinitely. Separate authorized computers can temporarily display different information. Matter and key-date conflicts are resolved using timestamps, while list-style information is merged using record identifiers and timestamps; later synchronization may not produce the result a user expected. You must review synchronized information and resolve discrepancies.

You are responsible for making, protecting, and testing backups suitable for your practice. A .lhbackup file is an ordinary, unencrypted JSON file controlled by you. A CSV report available on Solo and Pro contains only a subset of Application information and is not a complete backup. Those files do not inherit the local database's encryption or Pro's online protection. Restore replaces the local dataset and, on Pro, can queue resulting changes for synchronization. You must store, transfer, verify, and securely delete user-created backups and exports.

8. Pro Collaboration

Pro permits the account owner to invite one assistant or paralegal and approve one assistant device. Pro stores a protected online copy of case information so authorized devices can synchronize. The owner is responsible for deciding whom to invite, confirming the displayed device fingerprint through an authorized owner device, supervising the invited user, and removing access promptly when it is no longer appropriate.

Removing an assistant, paralegal, or device blocks future authorized online access after the system processes the removal. It does not erase information already stored on that person's computer or retrieve anything already viewed, copied, exported, photographed, or otherwise retained. Removal must not be understood as completed key rotation, re-encryption of previously stored content, or proof that a former user cannot use a copy previously obtained. The owner is responsible for offboarding, return or deletion of copies, and compliance with legal and professional duties outside the Application.

9. Recovery Information and Authorized Devices

For Pro, the account key and human-readable recovery phrase are generated or derived on an authorized computer. Current setup and recovery flows do not send the recovery phrase or raw account key to Handled. We store device-specific protected key material and operational records, but cannot recreate the recovery phrase from those records. Loss of the recovery phrase together with access to every authorized owner device may permanently prevent recovery of protected information.

You are responsible for keeping recovery information safe and separate from the computer, protecting device credentials, and approving only devices and people you recognize. A new assistant device must display a fingerprint that an authorized owner device confirms before the device can synchronize. An owner may use the recovery phrase to authorize an additional owner device. Handled. does not promise to recover inaccessible information or bypass these protections.

10. User Content and Confidentiality

As between you and Handled., you retain ownership of information and content entered, imported, synchronized, backed up, or exported through the Application ("User Content"). You grant Handled. a limited, nonexclusive license to host, store, transmit, synchronize, protect, reproduce, and otherwise process User Content only as reasonably necessary to operate, secure, support, and comply with law for the features you choose. For Pro, this includes maintaining and synchronizing the protected online copy and related operational records. Handled. will not use User Content for advertising, to train machine-learning or artificial-intelligence models, or for unrelated product development. Where User Content includes personal information that we process on your behalf, the DPA governs that processing. This permission ends when the relevant information is deleted from systems under our control, subject to the retention, provider, legal, and technical limits in the Privacy Policy.

You are responsible for having authority to use User Content and disclose it to each authorized user. You, not Handled., must protect attorney-client privilege, confidentiality, privacy, work product, protective-order material, and other professional or legal obligations, and you remain responsible for compliance with the rules of professional conduct applicable to your practice. You are responsible for credentials, computers, operating-system accounts, exported files, recovery information, and conduct by people you authorize. Do not send unnecessary client or case facts through readable support communications.

11. No Legal Advice or Deadline Guarantee

Handled. provides software, not legal advice. The Application does not monitor courts or dockets, independently obtain filings, calculate or guarantee deadlines, confirm service, assure docketing, or verify that information is complete, current, or correct. It is not a substitute for an attorney's professional judgment, supervision, calendaring controls, or independent review.

You are solely responsible for checking deadlines, appearances, filings, limitation periods, court rules, client obligations, and other professional duties against authoritative sources. Do not rely on the Application as the only record, reminder, calendar, or control for any time-sensitive obligation.

12. Term and Termination

This EULA begins when you validly accept it and continues until terminated. Your license is also conditioned on the account's status, applicable plan, and compliance with this EULA and the Terms. You may terminate the license by stopping use and uninstalling the Application, but subscription cancellation and payment obligations are governed by the Terms.

Handled. may suspend or terminate the license for nonpayment, misuse, a security threat, material breach, legal requirement, or conduct reasonably likely to harm the Service, users, or others. When practical and safe, we will provide notice and a reasonable opportunity to cure a remediable breach. We may act immediately for security, abuse, fraud, legal process, nonpayment, or imminent harm.

Cancellation and downgrade effects, and deletion of the protected Pro copy and related records, are governed by the Terms and the Privacy Policy. These changes do not automatically uninstall the Application or erase local information, exports, backups, or information retained by another person. When the license ends, you must stop using and uninstall the Application unless a continuing Free license applies.

Sections concerning restrictions, ownership, User Content, termination effects, disclaimers, liability, indemnification, disputes, and general provisions survive to the extent their nature requires.

13. Warranty Disclaimer

To the fullest extent permitted by law, the Application and related Service are provided "as is" and "as available." Handled. disclaims all express, implied, and statutory warranties, including the implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Application or Service will be uninterrupted, secure, error-free, complete, compatible, available, or correct; that synchronization, updates, recovery, exports, reminders, dates, or calculations will work as expected; or that defects or data loss will be prevented or corrected.

Nothing in this EULA excludes a warranty or right that mandatory law does not permit us to exclude.

14. Limitation of Liability

To the fullest extent permitted by law, Handled. and its owners, officers, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, loss of goodwill, lost or inaccessible data, missed deadlines, sanctions, malpractice claims, client claims, or costs of substitute services, arising from or related to the Application, Service, or this EULA, even if advised that such loss is possible.

To the fullest extent permitted by law, the aggregate liability of Handled. and those related parties for all claims arising from or related to the Application, Service, or this EULA will not exceed the greater of (a) the amounts paid to Handled. during the 12 months preceding the event giving rise to the claim or (b) $500.

The exclusions and limits in this Section do not apply to liability for gross negligence, willful misconduct, or fraud, or to any other liability that applicable mandatory law does not permit us to exclude or limit. These exclusions and limits otherwise apply regardless of legal theory and allocate risk reflected in the Service and its price.

15. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Handled. and its owners, officers, employees, contractors, licensors, and service providers from third-party claims, damages, judgments, penalties, losses, and reasonable costs and attorneys' fees arising from: your misuse of the Application or Service; unlawful or unauthorized User Content; your breach of confidentiality, privacy, privilege, or professional duties; access you authorize; or conduct by your assistant, paralegal, or other authorized user.

We will give reasonably prompt notice of a covered claim, subject to no reduction in your obligations unless delay materially prejudices the defense. You may control the defense with qualified counsel reasonably acceptable to us, and we may participate at our own expense. You may not settle a claim in a way that admits fault by, imposes obligations on, or fails to fully release Handled. without our prior written consent, not to be unreasonably withheld. We may assume the defense if you do not defend it promptly and competently, at your expense to the extent covered by this Section.

16. Governing Law, Venue, and Individual Claims

Nevada law governs this EULA and disputes arising from or related to the Application or Service, without regard to conflict-of-law rules. Subject to non-waivable law, the exclusive venue is Nevada state court in Clark County, Nevada, and each party consents to personal jurisdiction there.

To the fullest extent permitted by law, each claim must be brought only in an individual capacity, and not as a plaintiff, claimant, or class member in a class, collective, coordinated, consolidated, or representative action. If mandatory law does not permit this waiver for a particular claim or remedy, it does not apply to that extent. This EULA does not waive a jury trial, and nothing in this Section limits any right or remedy that applicable mandatory law does not permit us to waive or limit, including under the consumer-protection or automatic-renewal laws of your state of residence.

17. General Provisions

Neither party is liable for delay or failure caused by events outside its reasonable control, including outages, provider failures, labor disputes, natural disasters, war, terrorism, civil disorder, epidemics, government action, or failures of power, internet, or communications systems, except that this does not excuse payment obligations already due.

You may not assign this EULA, sublicense the Application, or transfer an account or license without our written consent. We may assign this EULA in connection with a merger, financing, reorganization, sale of assets, or transfer of the Application or Service, subject to applicable law. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will remain effective. Failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the stated instance.

Changes to this EULA. We may change this EULA. For material changes, we will provide at least 30 days' advance notice before the change takes effect, except that a change may take effect sooner when reasonably necessary for law, security, abuse prevention, harm prevention, or circumstances outside our reasonable control. Changes apply prospectively only and do not affect any claim that accrued before the change took effect. We may require each affected user to affirmatively accept a material revision before continuing to use the Application after it takes effect; for non-material changes, continued use after the effective date constitutes acceptance where applicable law permits.

This EULA, the Terms, the Privacy Policy, the DPA, and applicable checkout or trial disclosures form the entire agreement concerning their subject matter and replace prior or contemporaneous understandings about it. In the event of a conflict: specific checkout or trial disclosures control conflicting transaction-specific details; this EULA governs desktop-software use; the Terms govern accounts, subscriptions, the website, and services; the Privacy Policy governs information practices (without expanding the software license); the DPA governs processing of personal information on your behalf; and mandatory law controls where it cannot be waived.

Sections that by their nature should continue, including license restrictions, ownership, User Content permissions and responsibilities, termination effects, disclaimers, liability limits, indemnification, disputes, and this Section, survive termination.

18. Contact

Questions about this EULA or legal notices may be sent to [email protected]. We may send notices to the email address associated with the account, through the Application or Service, or by another reasonable electronic method. Electronic notice is effective when sent unless applicable law requires otherwise. You must keep the account email current.