Privacy Policy

Information We Collect

Account information. When you create a Handled. account, you provide an email address and a password. Your password is handled by our authentication provider, Supabase, and is never visible to us in readable form. We store your email address in connection with your account and subscription tier.

Billing information.If you subscribe to a paid plan, checkout is handled entirely by our payment processor, Lemon Squeezy, either through an on-site checkout overlay or Lemon Squeezy's own hosted checkout page. You enter your payment card details directly into Lemon Squeezy's checkout. We do not receive, see, or store your card number or other payment card details. What we do receive from Lemon Squeezy, to keep your account and subscription in sync, is your email address, your subscription plan and status, an order or subscription identifier, and trial start and end dates if your plan includes a free trial.

Device and license information. Each device on which you sign in to the desktop application registers with us so we can enforce your plan's device limit. We store a device identifier, a device name or type (for example, "Mac" or "Windows PC"), and the date the device last checked in. The desktop application checks in periodically to confirm your subscription is still active; this check-in sends your account email and device identifier, not any case or matter data.

Case and practice data (desktop application). The matters, clients, parties, notes, key dates, next actions, appearances, settlement information, and checklists you enter into the Handled. desktop application are stored in an encrypted database on your own device. This data is not transmitted to us, to any third party, or to any server as part of ordinary use of the application. Backups you create from within the application are saved as a file on your own device (or wherever you choose to save that file); creating a backup does not send your data anywhere else. We describe this in more detail under "Local-first design" below.

Support communications. If you email us for support, we receive whatever information you include in that email, including your email address and the contents of your message.

Cookies and local storage.We use your browser's local storage, not cookies, to remember that you've acknowledged our cookie/tracking notice, and your browser's session storage to keep you signed in to the website while your browser session is open. We do not currently use analytics, advertising, or other tracking cookies on legalhandled.com.

Local-first design

The Handled. desktop application is built local-first. Your case and practice data lives in an encrypted database on your own computer, in your operating system's application data folder, and stays there. We do not operate a server that stores, syncs, or has access to that data, and the application does not send it to us or to any other third party as part of normal use. The only network requests the desktop application makes are: (1) checking in with our authentication and licensing service to confirm your account and subscription are valid, which sends your account email and a device identifier, not case data; and (2) checking for application updates, which does not send any account or case data at all. We do not collect telemetry, usage analytics, or diagnostic data from the desktop application.

How We Use Information

We use the information described above to:

• create and maintain your account and let you sign in;
• process subscription payments and keep your plan and billing status accurate, through Lemon Squeezy as our payment processor;
• enforce the device limit associated with your plan;
• send you account-related communications, such as confirming your account, helping you reset your password, or responding to a support request;
• maintain the security of our systems, including detecting and preventing unauthorized access to accounts; and
• comply with our legal obligations.

We do not sell your information, and we do not use your account information or case data to serve you advertising.

Who Else Handles Your Information

We work with a small number of service providers who process information on our behalf, each for a specific purpose:

• Supabase hosts our backend database and handles account authentication. Your account email, encrypted password, subscription/license record, and registered-device records are stored with Supabase.
• Lemon Squeezy is our payment processor and the merchant of record for subscription purchases. It collects and stores your payment card information directly; we do not. It also sends us the billing events described above (order/subscription identifiers, plan, trial dates) so we can keep your account in sync.
• Resend is our transactional email provider. Account emails, including the "Confirm your email address" email you receive when you sign up and the "Reset your password" email you receive when you request a password reset, are sent through Resend from our verified sending domain, legalhandled.com. Any other account lifecycle emails we send work the same way.
• GitHubhosts the installer files for the desktop application; when you download or update the application, your device requests those files from GitHub's release infrastructure.
• Netlify hosts the legalhandled.com website.

We do not share your information with any other third party except as required by law, to protect our rights, or with your direction (for example, if you ask us to help you with a support request that requires us to look at your account records).

Data Retention

We keep your account, billing, and device information for as long as your account exists, so that your subscription status, device registrations, and account history stay accurate and so we can restore your account if a license row becomes disconnected from your login. If you cancel a paid plan, your account moves to the Free plan and your account data is retained; canceling does not delete your account or your case data. Case and practice data stored in the desktop application is retained on your own device for as long as you keep it there, entirely under your control, and is never held by us in the first place. We do not currently offer an automated or self-service way to delete your account and its associated information entirely; see "Your Rights and Choices" below for what you can do today.

Your Rights and Choices

You can review and update your account email through your account settings. You can reset your password at any time from the account page or the login page. You can remove a registered device from your account at any time. You can export your case and practice data from the desktop application as a backup file at any time, and that file is yours; nothing about exporting it involves us.

We do not currently offer a self-service or support-initiated way to delete your account and its associated information entirely. If we add that in the future, we will update this policy to describe it. If you have a question about this policy, or about the account information described above, contact us at [email protected] and we will respond.

Data Security

Your case and practice data is stored in an encrypted database on your own device. Account information we hold is stored with Supabase, and payment information is handled directly by Lemon Squeezy; we do not store your payment card details. No method of storage or transmission is completely secure, and we cannot guarantee absolute security, but we take reasonable steps to protect the information described in this policy.

Changes to This Policy

If we make material changes to this policy, we will update the effective date above and, where appropriate, provide additional notice.

Contact Us

Questions about this policy or your information can be sent to [email protected].

Until a legal entity is formed, this policy speaks as "Handled.," the same operating name used elsewhere on this site.